Last Updated: February 16, 2026
1. Introduction
At Bob’s Repair, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://bobsrepair.com), request service, or communicate with us. By using our website or services, you agree to the practices described below.
2. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, such as your name, phone number, email address, service address, and details related to your service request or appointment.
Usage Data
Information automatically collected when you visit our website, such as browser type, IP address, pages visited, and time spent on the site.
Advertising and Analytics Data
If you reach us through an online ad or search engine, we may receive non-identifiable data about your interaction, such as ad clicks or form submissions.
3. How We Use Your Information
We use the information we collect to:
- Respond to service requests and customer inquiries
- Schedule appointments and provide service updates
- Send appointment confirmations and service-related communications
- Improve our website performance and service delivery
- Maintain internal business records and comply with legal obligations
Bob’s Repair does not use Customer Care SMS messaging for marketing or promotional purposes.
4. SMS Communications and Consent
If you provide your mobile phone number and explicitly opt in by checking the SMS consent checkbox on one of our website forms, Bob’s Repair may send you conversational text messages related to your service request.
These messages may include:
- Appointment scheduling assistance
- Appointment confirmations and reminders
- Technician arrival updates
- Responses to customer support inquiries
Message frequency varies based on your interaction with us. Message and data rates may apply.
SMS messages are only sent to users who affirmatively opt in. Providing a phone number alone does not enroll a user in SMS messaging.
You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.
Mobile phone numbers collected for SMS communication will not be sold or shared with third parties for marketing or promotional purposes.
5. Cookies, Analytics, and Advertising
Our website may use cookies and analytics tools to enhance your browsing experience and measure site performance.
Analytics
We use Google Analytics and similar tools to understand how visitors interact with our site. This data is aggregated and does not identify individual users.
Advertising
We may use Google Ads or Meta advertising tools to measure performance of our advertising campaigns. You can adjust your ad settings or disable cookies at https://adssettings.google.com.
6. Sharing of Information
We do not sell or rent your personal information.
We do not share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes.
Information may be shared only with trusted service providers that assist us in operating our website, scheduling systems, or communications, and only to the extent necessary to provide services. These providers are required to keep your information confidential.
We may disclose information if required by law or to protect our legal rights.
7. Data Retention and Security
We retain personal information only as long as necessary to fulfill service and legal obligations.
Bob’s Repair uses reasonable administrative and technical safeguards to protect your data against loss, misuse, or unauthorized access. However, no system can be guaranteed completely secure.
8. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal data
- Opt out of SMS communications at any time by replying STOP
- Manage cookies or tracking preferences in your browser
To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13.
10. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
11. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date above indicates the most recent version.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact:
Bob’s Repair AC, Heating and Solar Experts Las Vegas
3874 Silvestri Lane
Las Vegas, NV 89120
Phone: (702) 381-5080
Email: info@bobsrepair.com
Website: https://bobsrepair.com
